In the spotlight: Service Engineer Robbie Dale

Name: Robbie Dale

Position: Service Engineer

Lives: Holmfirth

Children: One

Before working at Refresh, what was the most unusual or interesting job you’ve ever had?

The most interesting job I have ever has would have to be playing Golf professionally. I used to compete mainly within the UK and Ireland, but occasionally I would travel further.

How did you first learn about Refresh?

When the recruitment agency that I was with got in touch about a vacancy at Refresh - which I applied for and was successful.

What does your role involve at Refresh Water?

I travel up and down the UK servicing, sanitising and maintaining our water coolers, water fountains and hot water boilers, wherever I am required. No two days are the same.

How has working at Refresh helped you in your career development?

A large part of my role involves a lot of trust, I receive my jobs on a monthly basis and then have to come up with the most cost effective and time saving method of getting these completed- the trust that I am given has definitely helped me develop my time management and organisational skills.

What are 3 words to describe Refresh Water?

Customer-driven, Honest and close-knit.

What do you like most about working at Refresh Water?

Again, I love the trust and freedom that my role gives me (Unless I get stuck on the M42 ☺)

What is your proudest moment at Refresh Water?

I enjoy troubleshooting equipment faults and getting them resolved as quickly and efficiently as possible for customers.

One in particular that I will always remember was a hot water boiler at a customer based in slough. I had never attended this certain model of boiler previously and at the time we had never had any similar faults reported. I had to diagnose the fault, and report back.

It turned out to be an internal filler tube, which wasn’t a part that I carried on my van. It was couriered down to me overnight and I attended and fixed the boiler the next day.


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