Practical sustainability through reuse, returns, and conscious consumption

When it comes to bottled water, the conversation around plastic waste is not one we shy away from. At Refresh Water, sustainability isn’t an afterthought – it’s embedded in how we operate. From reusable bottles to closed-loop return systems, we’re helping businesses and households stay hydrated without contributing to the growing problem of single-use plastic pollution.

Here’s how we’re making a difference – and how you can be part of it.

1. Durable, Reusable Bottles – Not Single-Use Plastics

Unlike disposable plastic bottles that often end up in landfills or oceans, Refresh Water uses high-grade, reusable bottles – typically 18.9L containers made from BPA-free polycarbonate.

Each bottle is designed to be used and reused up to 50 times before being responsibly recycled.
This drastically reduces the number of bottles needed per customer over time.
After their final use, bottles are recycled – not discarded – through accredited recycling partners.

2. Closed-Loop Bottle Return Program

Every delivery includes more than just water – it’s part of a closed-loop supply chain. Here’s how it works:

1. You drink the water.
2. You return the empty bottles to us.
3. We clean, sanitise, and refill them in our certified facility.

No guesswork. No plastic waste. Just a simple, sustainable cycle that ensures minimal environmental impact.

3. Fewer Deliveries, Lower Emissions

We also help reduce your carbon footprint by:

Offering predictable delivery schedules to optimise fuel efficiency
Encouraging bulk orders where appropriate, reducing delivery frequency
Using efficient routing and fuel-conscious delivery vehicles

It’s not just what we deliver – it’s how we deliver it.

4. Sustainable Practices Beyond the Bottle

Our environmental efforts extend beyond our products:

Recyclable packaging for accessories and parts
Minimal paper billing (with options for fully digital account management)
Staff trained in eco-friendly workplace practices

We continuously review our supply chain and partnerships to improve environmental accountability at every stage.

5. What You Can Do as a Customer

Small actions on your end add up to meaningful impact:

Return all empty bottles during your next delivery
Store used bottles indoors to protect them from sun and damage
Encourage your team or household to use reusable cups or bottles with your cooler

Every returned bottle helps us refill, reuse, and reduce waste.

Choosing Refresh Water means choosing a cleaner, more responsible way to hydrate. Together with our customers, we’re proving that convenience and sustainability can go hand in hand.

Have questions about our bottle return process or delivery schedules?
Contact us or speak with a member of our team to learn how you can maximise your environmental impact – simply by staying hydrated.